Refund & Cancellation Policy
This policy explains how cancellations and refunds work for Employee Management System ("EMS") subscriptions, paid for via Razorpay.
1. Subscription Cancellation
You may cancel your subscription at any time from your account settings, or by contacting us. Cancellation stops future billing from the next billing cycle onward — it does not automatically refund the current, already-paid cycle (see below).
2. Refund Eligibility
- Duplicate or failed payments: If you were charged more than once for the same billing cycle, or a payment shows as deducted but your workspace was never activated, you are entitled to a full refund of the erroneous charge.
- Within 7 days of first payment: If you registered a new company workspace and are not satisfied, you may request a full refund within 7 days of the initial payment, provided the account has not been used beyond reasonable evaluation (e.g. no more than a handful of employees added, no payroll/attendance cycles processed).
- After 7 days / renewal cycles: Subscription fees for a billing cycle that has already started are non-refundable once the 7-day window has passed, since access to the plan's features for that cycle has already been granted. Cancelling stops the next renewal, but the current cycle is not prorated or refunded.
3. How to Request a Refund
Contact us with your registered company email, the payment reference (Razorpay Payment ID, shown in your registration confirmation), and the reason for the request. We will review and respond within 5–7 business days.
4. Refund Processing
Approved refunds are issued to the original payment method via Razorpay. Depending on your bank or payment method, refunds typically reflect within 5–10 business days after approval. We do not process refunds in cash or to a different account/method than the one used for payment.
5. Coupon-Based Registrations
Where a valid coupon reduced the amount payable to ₹0, there is no payment to refund; cancellation simply ends access at the end of the current cycle.
6. Non-Refundable Circumstances
- Change of mind after the 7-day window
- Accounts suspended or terminated for breach of our Terms & Conditions
- Fees for cycles already substantially used (e.g. a full month's attendance/payroll processed)
7. Plan Downgrades/Upgrades
Switching plans takes effect from the next billing cycle. We do not prorate mid-cycle upgrades or downgrades unless required by law.
8. Contact
For cancellations or refund requests, contact us using the details on our sign-in page or company website. Please include your company name, admin email, and payment reference.
This is a general-purpose template and has not been reviewed by a lawyer. Please have it reviewed by qualified legal counsel and adjust the refund window and conditions to match your actual business practice before relying on it.